Heems User Guide
    Mastering Heems

    Everything you need to get started.

    From setting up your first booking to managing ongoing arrangements, our guide explains how to use the platform step by step.

    Scroll to Guide

    Setting up your account

    • Verify your email
    • Complete your profile
    • Add payment method
    GET STARTED

    Finding the right carer

    • Use precise filters
    • Review profile & docs
    • Initial message
    FIND CARERS

    Managing Bookings

    • Calendar sync
    • Review submissions
    • Emergency contacts
    GO TO DASHBOARD

    Watch: how Heems works, step by step

    A quick walkthrough of the essentials: search for vetted carers near you, compare profiles, rates and vetting, estimate your costs up front, and create your account. Then see how your dashboard brings bookings, payments and messages together in one place.

    Pro Tip

    Enable platform notifications to receive real-time updates on care session completions.

    Common Scenarios

    Quick answers to frequently asked questions about managing care on Heems.