We're building a calmer, clearer way to arrange care at home.
Heems connects families with vetted, independent care professionals - transparently, safely, and with dignity at the centre of every decision.
What families need most
See who you are booking
Profiles, care fit, and availability stay visible before a family commits.
Know the terms upfront
Transparent pricing and clear expectations reduce stress during urgent moments.
Choose independent carers
Families keep choice while professionals keep autonomy and dignity in their work.
Care decisions often happen under pressure. The experience should still feel clear.
The traditional care industry is fragmented and opaque. Families are left navigating vetting, scheduling, and pricing at exactly the moment they need reassurance, not more uncertainty.
Heems was built to replace that friction with a premium marketplace experience: structured matching, visible profiles, transparent terms, and a calmer path to trusted support at home.
Profiles that are easier to trust
Clear availability before outreach
Transparent pricing and expectations
Our approach
Premium digital infrastructure, grounded in real human care.
Built from the frustration families feel when care should be the last thing made harder.
Heems was shaped by real moments where families needed clarity, trusted support, and a calmer path forward at home.
What Heems set out to change
Transparent journeys
Clear pricing, clear profiles, and clear availability so families always know what to expect.
Independent professionals
Every carer sets their terms while staying DBS-checked, reference-verified, and identity confirmed.
Human guidance
Care coordinators and smart matching tools keep bookings simple during stressful moments.
Why We Built Heems
Heems was created with one clear belief: arranging care for someone you love should feel human, transparent, and dignified - not urgent, confusing, or overwhelming.
Over years working within the wider health and care landscape, one recurring pattern became impossible to ignore:
Care needs rarely arrive at convenient moments.
They can follow
- Accidents
- Unexpected diagnoses
- Complex disabilities
- Mental health crises
- Recovery after surgery
- Chronic illness
- Sudden hospital discharge
- Mobility loss
Or arrive more quietly
- Preparing meals becomes harder
- Medication feels difficult to manage
- Daily routines begin to slip
- Leaving the house no longer feels simple
Again and again, families found themselves facing the same question: How do we find the right support - clearly, confidently, and without unnecessary confusion?
Hospital discharge dates approached. Rehabilitation plans changed. Community referrals were delayed. Phone calls were made between work commitments. Options were unclear. Availability shifted. Every provider offered reassurance - yet the process often felt fragmented and difficult to navigate.
The stress did not come from a lack of dedicated professionals. It came from a lack of clarity.
"I just want to feel normal again - even if it's just at home."
A young adult recovering from a life-altering injury
That sentiment transcends age. Whether it is a person requiring extra support, a parent rebuilding strength after illness, a partner managing a long-term condition, or an older relative wishing to remain independent - the underlying need is the same:
- To feel safe
- To feel seen
- To feel at home
Families are not simply arranging services. They are protecting someone they love while navigating systems that can feel opaque, rushed, and impersonal.
Traditional models of home support are essential and valuable. Yet administrative layers and limited visibility can sometimes create distance at the very moment reassurance matters most.
Heems was built to provide clarity within a fragmented landscape. By providing clear information and visibility of independent care professionals, Heems enables families to make informed decisions with confidence.
Care is personal at every stage of life. Decisions about care should be supported by clarity, dignity, and confidence. Heems exists to make that possible.
- Founder, Heems
Our Core Values
The principles behind the product, the vetting model, and the experience families and carers should feel every time they use Heems.
Multi-stage Vetting
Every carer undergoes thorough identity, background, and professional checks before being approved on the platform.
Precision Matching
We use detailed preferences to connect families with professionals who are the right fit - not just the nearest available.
Empowering Professionals
Independent carers set their own rates, manage their availability, and choose their clients with full transparency.
Our team
Built by tech experts, guided by care specialists.
A premium care marketplace needs stronger infrastructure and a more human experience.
Our team brings together healthtech, fintech, product, and specialist care experience. We are designing Heems so the digital experience feels calm, credible, and genuinely useful for both families and professionals.
Why we exist
Home is where life has been built. It carries history, routine, and identity. When support is needed, arranging care should protect that sense of home - not make it harder to hold onto.
Clarity over chaos
Families should not need to chase quotes, decode inconsistent information, or guess who will arrive at the door. Heems brings structure, visibility, and confidence to a fragmented process.
Independence matters
A stronger care ecosystem works for both sides: families can make informed decisions, while professional carers can work independently, sustainably, and with clear expectations.
Regulatory Status
What is Heems' regulatory status?
The Care Quality Commission (CQC) regulates organisations in England that directly provide regulated health and social care activities, such as personal care delivered under an organised service, nursing care, or medical treatment.
Heems is structured differently.
Heems operates as an introductory platform, providing a digital environment through which families can identify, engage, and arrange support with independent, self-employed carers.
What this means
As an introductory platform:
The provision of care does not take place under the direction or control of the platform.
Responsibility for day-to-day service delivery rests with the independent carer and the family engaging their services.
Clinical, nursing, or regulated healthcare activities are outside the scope of the platform's operations.
The platform does not act as a healthcare provider and does not substitute medical or regulated professional oversight.
Any agreement for care is formed directly between the family and the independent carer they choose. Responsibility for the delivery, standard, and scope of support rests with those parties.
Under this structure, Heems operates as an introductory agency rather than a provider of regulated care services and, as such, does not require registration with the Care Quality Commission (CQC).
Scope of services and professional responsibility
Because Heems operates as an introductory platform, independent carers are responsible for ensuring they work within the scope of their training, qualifications, and professional experience.
Where specialist, clinical, or medical support is required, families should coordinate directly with appropriately qualified healthcare professionals.
Heems does not assess clinical competencies, direct care provision, or oversee ongoing service delivery. Its role is limited to facilitating introductions and supporting structured coordination between independent parties.
Heems is a marketplace platform. We facilitate connection and provide secure infrastructure. The agreement for services exists directly between the family and the independent carer.
This model provides flexibility and choice, while preserving professional responsibility where it belongs.
Ready to move forward with more clarity?
Join families and professionals who trust Heems for safer introductions, transparent terms, and a calmer way to arrange care.