Bank-grade security for
trusted care.
We protect your most sensitive data with the same intensity we use to vet our carers. Heems is built on a foundation of high-trust infrastructure.
End-to-End Encryption
All sensitive health data and communications are encrypted at rest and in transit using AES-256 and TLS 1.3 standards.
Sovereign Cloud Infrastructure
Your data stays where it belongs. We use localized, high-security data centers with 99.99% uptime guarantees.
Secure Account Protection
Multi-factor authentication (MFA) and biometric verification ensure that only authorized individuals can access account data.
Our Verification Infrastructure
We apply manual review and compliance checks to help ensure that every participant in the Heems ecosystem is properly vetted and compliant.
DBS & Criminal Record Checks
We manually verify all DBS certificates online in strict accordance with official UK government guidelines.
Right to Work Verification
Comprehensive checks ensuring all professional carers are legally eligible to work.
Compliance Engine v4.0
AES-256
Bank-Grade
Protected, from check-in to check-out.
Security isn't just about data. Identity checks, verified check-ins, and protected payments help keep every visit accountable and transparent.
Face Match Verification
Carers confirm their identity with a live face match before a session, so families know the verified professional is the one who turns up at the door.
QR & PIN Check-In
Every arrival and departure is logged with a secure QR scan or 4-digit PIN, creating a clear, timestamped record of each visit.
Funds Held Until Complete
Your payment is held securely and only released to the carer once the visit is checked out and confirmed, so you only pay for care that's actually delivered.
Report a Security Issue
We take security reports from the community seriously. If you've identified a vulnerability, please reach out directly to our security team.
Contact Security Team